Return guide
A practical 30-day kitchen trial.
Cancellation
You may request cancellation before the order has been shipped or entered production. Approved cancellations receive a full refund. Once the order has shipped or production has started, cancellation may no longer be possible.
Return window
Contact support@towonderfullife.com within 30 days after receiving the product to request a return. Include your order number, checkout email, reason for return, and clear product photos. Do not send a product back before receiving return instructions.
Return condition
To qualify, the item must be unused, in the same condition in which it was received, and in its original packaging. A receipt or other proof of purchase is required. Items damaged through misuse or unsafe return packaging may not qualify.
Refund timing
After a return is received and inspected, we will notify you whether the refund is approved or rejected. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the credit.
Return shipping and fees
Return shipping instructions and any applicable shipping responsibility will be confirmed before you send the item. Customers will not be charged more than once for return shipping, and we do not charge a restocking fee.
Late or missing refunds
If an approved refund has not appeared, check your account and then contact your payment provider or bank because posting can take additional time. If it is still missing, email support@towonderfullife.com.
